Privacy Policy

For any questions or concerns regarding SMS communications, please contact us 

at (352)385-5069 or info@overtherainbowvet.com.

We will not transfer your personal data to external organizations without your explicit consent, except as required by law. We implement strict access controls and regularly audit our data sharing practices to prevent unauthorized access or sharing of your personal data.

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either “Company”, “We”, “Us”, or “Our” in this Agreement) refers to Over The Rainbow Veterinary Hospice.
• Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: Florida, United States
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals hired by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Over The Rainbow at www.overtherainbowvet.com
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

While using Our Service, We may ask You to provide Us with certain information that can be used to contact or identify You. Such Personal Data may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies
  • Type: Session Cookies
  • Administered by: Us
  • Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
• Cookies Policy / Notice Acceptance Cookies
  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies
  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service , including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products, or contracted services.
• To manage Your requests: To attend and manage Your requests to Us.
• SMS Text Messaging: You may opt in to receiving text messages, which we send through a third-party service provider. Depending on your interactions with the Company, we may contact you for various purposes, including but not limited to:
  • Notifications related to your pet’s or client’s services including appointment reminders and updates
  • After-Care information
  • Information on other available Company services
  • To opt-out of text messages, simply reply "STOP" to any message you receive from the Company. Please note that standard message and data rates may apply. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. For more assistance, please email us at info@overtherainbowvet.com

Disclosure of Your Personal Data

Service Providers

We may share Your personal information with Service Providers to monitor and analyze the use of our Service or, to contact You.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (a court or a government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Publicly Available Information

Please be aware that when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures, and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your acknowledgment of this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Security of Your Personal Data

The security of Your Personal Data is important to Us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Your Rights and Choices

Do Not Track:Our websites and apps are not designed to respond to "do not track" requests from browsers.

“Shine the Light” and “Eraser” Laws:Residents of the State of California may request a list of all third parties to which We have disclosed certain information during the preceding year for those third parties’ direct marketing purposes.

California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA):The CCPA, as amended by the CPRA, provides California residents and/or their authorized agents with specific rights regarding the collection and storage of their personal information.

Your Right to Know:California residents have the right to request that We disclose the following information to You about our collection and use of Your personal information over the past twelve (12) months. We may ask You to provide certain information to identify Yourself so that We may compare it with Our records in order to verify Your request. Upon verification, We will disclose to You:

1. The categories of personal information We have collected about You.
2. The categories of sources for the personal information We have collected about You.
3. The specific pieces of personal information We have collected about You.
4. Our business or commercial purpose for collecting Your personal information.
5. The categories of third parties to whom shared Your personal information, if any, and the categories of personal information that We have shared with each third-party recipient.

Your Right to Opt-Out of Sale or Sharing of Personal Information:Under the CCPA, as amended by the CPRA, California residents have the right to opt-out of the sale of their personal information and/or the sharing of personal information with third parties for the purposes of cross-contextual behavioral advertising or profiling by submitting a request. Please note that We do not sell personal information, including the personal information of any individuals under the age of 16.

Your Right to Limit Use of Sensitive Personal Information:California residents have the right to request that we limit Our use of any sensitive personal information to those uses, which are necessary to perform the Services or for other business purposes under the CCPA, as amended by the CPRA.

Your Right to Delete:California residents have the right to request that We delete any of the personal information collected from You and retained by Us, subject to certain exceptions. We may ask You to provide certain information to identify Yourself so that We may compare it with Our records in order to verify Your request. Once Your request is verified and We have determined that We are required to delete the requested personal information in accordance with the CCPA, as amended by the CPRA, We will delete, and direct Our third-party service provides to delete, Your personal information from their records. Your request to delete personal information that We have collected may be denied if We conclude it is necessary for Us to retain such personal information under one or more of the exceptions listed in the CCPA, as amended by the CPRA.

Your Right to Correct:Under the CCPA, as amended by the CPRA, California residents have the right to request that We correct any inaccurate personal information We maintain about You, taking into account the nature of the personal information and the purposes for which We are processing such personal information. We will use commercially reasonable efforts to correct such inaccurate personal information about You.

Non-Discrimination:You will not receive any discriminatory treatment by Us for the exercise of Your privacy rights conferred by the CCPA, as amended by the CPRA.

Exercising Access and Deletion Rights

To exercise the access and deletion rights described above, please submit a verifiable consumer request to Us by either:

• By email: info@overtherainbowvet.com
• By phone: (352) 385-5069

We may be required to request certain additional information from You in order to verify your request.